At Munno.pk, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with a simple and fair return process.

1. Eligibility for Return

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, in original packaging, and in resellable condition.
• Proof of purchase (order number or receipt) is required.
• For any return request, customers must provide a clear unboxing video taken from the start of opening the package. The video should show the condition of the item and packaging, as this helps us verify eligibility for a return or exchange.

2. Non-Returnable Items

• Items damaged due to misuse, wear and tear, or improper handling are not eligible.
• Products labeled as “non-returnable” or on clearance/sale are final.

3. How to Request a Return

• Contact our support team via WhatsApp (+92 311 2211560) within 7 days of delivery.
• Provide your order number, reason for return, photos, and video (if the product is damaged or incorrect).
• Once approved, you will receive return instructions.

4. Refunds & Exchanges

• You can choose between a replacement, exchange, or store credit.
• Refunds (if applicable) will be processed within 5–7 business days after the returned item is inspected.
• Shipping costs are non-refundable unless the return is due to a faulty or incorrect item.

5. Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong item, please notify us within 24 hours of delivery. We’ll arrange a replacement at no extra cost.

6. Return Shipping

• Customers are responsible for return shipping unless the return is due to a mistake on our part (wrong or damaged item).